Last updated: June 27, 2026
Privacy Policy
1. Introduction
Lumina MG ("Lumina MG," "we," "us," or "our"), operated by Sam Yan, provides marketing services to dental practices and other clients. This Privacy Policy explains what information we collect through our website at luminamg.com and in the course of providing our services, how we use it, and the choices you have. By using our website or services, you agree to this Privacy Policy.
2. Information we collect
We collect information you provide to us directly, information collected automatically, and information from third-party services you connect. This may include:
- Name, email address, phone number, and business name
- Appointment details and information you submit through forms on our site
- Communications with us (email, SMS, calls, chat)
- IP address, device type, browser, operating system, and general location
- Cookies, pixels, tags, and similar tracking technologies
- Analytics data about how you interact with our website
3. How we use information
- Respond to inquiries and requests
- Provide the services you've requested
- Schedule, manage, and confirm appointments, and send reminders and updates
- Provide customer support
- Send marketing communications only where you have separately consented
- Operate, secure, maintain, and improve our website and services
- Perform analytics to understand and improve how our site performs
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal, regulatory, and contractual obligations
4. SMS and Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile information and SMS consent may only be shared with the messaging providers, mobile carriers, and operational service providers that are strictly necessary to deliver text messages or to provide support related to them. We use SMS consent solely for the message categories you selected at the time you opted in.
You can opt out of SMS at any time by replying STOP to any message from us. For help, reply HELP or email info@luminamg.com.
5. Service providers
We share information only with the service providers we need to operate our business. This may include providers of hosting, appointment scheduling, analytics, communications (email and SMS), payments, security, and customer support. These providers are required to protect your information and use it only for the services they perform for us.
6. Cookies and tracking
We use cookies and similar technologies for essential site functionality, analytics, and, where applicable, advertising or remarketing. You can control cookies through your browser settings, including blocking or deleting them. Blocking some cookies may affect how the site works.
7. Data security and retention
We use reasonable technical and organizational safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We retain personal information only for as long as needed to provide our services, meet the purposes described in this policy, or comply with legal obligations.
8. Your rights
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw marketing consent at any time
- Reply STOP to any SMS from us to opt out of text messages
- Contact us with questions about your information
We may need to verify your identity before acting on a request.
9. Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Updates to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. Material changes will be communicated in a reasonable manner.
11. Contact information
- Business: Lumina MG
- Operator: Sam Yan
- Email: info@luminamg.com
- Website: https://luminamg.com
- Effective date: June 27, 2026
- Governing law: State of California, USA